Secure Login Information & Safety

Protecting your financial assets and personal information with industry-leading security measures

Secure Login Procedures

Accessing your Uphold account securely is our top priority. We implement multiple layers of protection to ensure that only you can access your financial assets and personal information.

Authentication Methods

Uphold employs multi-factor authentication (MFA) to verify your identity. This typically includes your password combined with a time-based one-time password (TOTP) sent to your registered device.

Device Recognition

Our system recognizes trusted devices you regularly use to access your account. When logging in from an unrecognized device, additional verification steps may be required.

Biometric Options

Where supported by your device, Uphold offers biometric authentication methods such as fingerprint scanning or facial recognition for enhanced security and convenience.

Security Alert

Never share your authentication codes, passwords, or security questions with anyone. Uphold representatives will never ask for this information. If you suspect any unauthorized access to your account, immediately review your recent activity and contact our support team.

Account Protection Best Practices

While we implement robust security measures on our end, following these best practices will further protect your account from unauthorized access.

Password Security

  • Create a strong, unique password that you don't use for any other services
  • Use a combination of uppercase and lowercase letters, numbers, and special characters
  • Consider using a reputable password manager to generate and store complex passwords
  • Change your password periodically and whenever you suspect a security breach

Network Security

  • Avoid accessing your Uphold account on public Wi-Fi networks
  • Ensure your home network is secured with a strong password and encryption
  • Keep your router's firmware updated to protect against known vulnerabilities
  • Consider using a virtual private network (VPN) for additional security when accessing your account remotely

Device Security

  • Keep your operating system, browser, and security software updated
  • Install reputable antivirus and anti-malware protection
  • Enable automatic screen locking on your devices
  • Be cautious of phishing attempts via email, text, or phone calls

Recognizing & Avoiding Threats

Cybercriminals continuously develop new methods to compromise accounts. Being able to identify potential threats is crucial to maintaining your account security.

Phishing Attempts

Be wary of emails, messages, or websites that imitate Uphold's official communications. Always verify the sender's email address and check for subtle misspellings in URLs.

Malware Risks

Malicious software can capture your keystrokes or take control of your device. Only download applications from official sources and avoid clicking on suspicious links.

Social Engineering

Scammers may attempt to manipulate you into revealing sensitive information. Remember that Uphold will never ask for your password or two-factor authentication codes.

Official Communication Channels

Uphold only sends official communications through verified channels. Be cautious of unsolicited contact claiming to be from Uphold support. When in doubt, directly navigate to the official Uphold website rather than clicking links in emails or messages.